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Care and Safety

HOW TO LIGHT AND USE A WOOD WICK CANDLE

1. ­Wood wick candles are tricky to light. Make sure to light the entire edge of the wick. You might need to do this by lighting both corners, one at a time. It can take a while. Don’t worry about that - good things come to those who wait after all.

2. ­Each time you burn your candle, burn it long enough for the wax to pool all the way to the edges of the candle. This increases the longevity of the candle, and prevents tunnelling - it’s super important, as once your candle starts to tunnel, it’s really difficult to fix. You therefore won’t get the same burn time from the candles.

3. ­Make sure to continuously trim the wick before lighting the candle each time after the first burn, so that it’s around a quarter of an inch above the surface of the wax. If your wick is too long, it may smoke when burned, or burn too high.

CANDLE PERFORMANCE AND SCENT THROW

1. ­We recommend that for best results, you light your candle an hour prior to your intended use of the room, to ensure circulation of the fragrance.

2. ­Don’t position your candle near a draft, open windows, air conditioners, etc. Too much oxygen can cause the flame to burn erratically, and cause the candle to smoke.

SAFELY USING A WOOD WICK SOY CANDLE

1. Safety basics: never leave a burning candle unattended; never burn your wood wick candle for more than four hours at a time; do not burn candles on or near anything that could catch fire.

2. ­ Don’t move your candle whilst it’s lit. In fact, don’t touch it at all - it’s hot. Because your candle has a wood wick, it burns at a very high temperature.

4.  Burn out of reach of pets and children. 

TROUBLESHOOTING: IF YOUR WOOD WICK CANDLE IS SMOKING, BURNING WITH TOO HIGH A FLAME, OR TUNNELLING/BURROWING

If your wood wick candle is smoking, then there’s one of three potential issues at play. Smoking - visible smoke coming off the wick for an extended period - can be caused by:

  • the candle being positioned in the vicinity of a draught, near a window, or near air conditioning or an extractor fan;

  • the wick not being trimmed prior to use, as noted above, your wick should be trimmed between 1/8th and 1/4th of an inch high prior to burning.

  • the candle has been burning for too long, and there’s too much wick exposed. DO NOT burn candles more than 4 hours.

In all three cases, we recommend extinguishing the candle safely, and correcting for the error above.

In the event that your candle is tunneling, or burrowing - that is, the area around the wick is recessing quicker than the outer edges of the candle, creating a situation where there’s a large and deepening hole in the edge of the candle - then this is caused by burning the candle for too short a window.

Each time you use your candle, you should burn it such that the wax pools to the edge of the container. Wood wick candles burn quicker than cotton wicks, and you’ll most often find that an hour of burning will achieve a full pool across the top of the candle. It’s very hard to correct for this error once the candle has been burned into a tunneling condition, so it’s important to observe this rule each time you burn the candle.

Our candles are thoroughly externally tested for every aspect of their performance. If there’s any issue with the performance of the candle, then please don’t hesitate to get in touch.